Terms of Service

These Terms of Service are an agreement between you and Scribed Works, Inc., a Delaware corporation and subsidiary of Q6 Technology Holdings, Inc. (“Scribed,” “we,” “us”). They govern our websites, business workspace, Creative Studio, mobile and desktop applications, browser extensions, APIs, command-line tools, integrations, and related services that refer to these terms (the “Service”). A product with separate terms is governed by those terms to the extent stated there.

You accept these terms when you affirmatively agree to them, create an account after being presented with them, or use a Service for which these terms have been made available as the conditions of access. If you do not agree, do not use that Service. If you act for an organization, you represent that you have authority to bind it; “you” includes that organization and its authorized users as applicable.

Our Privacy Policy explains our processing of personal information. Acknowledging that notice is not consent to optional analytics, advertising, marketing messages, or any other processing requiring a separate choice. Merely browsing, dismissing a banner, or accepting these terms does not give that consent.

A signed customer agreement or order controls over these terms where they conflict. An applicable data processing agreement controls its data protection subject matter. Disclosed feature-specific terms apply to that feature. Purchase orders do not amend our agreement unless we expressly accept their additional terms in writing.

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You must be at least 18, have legal capacity to enter this agreement, and be legally permitted to use the Service. Do not create an account for a child or misrepresent your identity, organization, or authority. Provide accurate registration and billing information and keep it current.

Protect passwords, recovery codes, sessions, API keys, devices, and integration credentials; use available security controls and notify support@scribed.ai promptly if you suspect unauthorized access. You are responsible for actions you authorize and for reasonably securing your account, without limiting our responsibility under applicable law. Do not share individual seats or bypass access restrictions.

You may grant applications or agents access through API keys, OAuth, or other connections. Review their permissions and revoke access when no longer needed. Someone holding an authorized credential may act with its granted permissions, including reading data, sending communications, changing records, or incurring usage charges.

An organization controls its workspaces, membership, assigned roles, billing, and content according to the available permissions. It must give its users and other affected people the notices required for its use of Scribed, including workplace monitoring, recordings, and sharing. Workspace administrators may manage access, exports, integrations, and deletion; their ability to read particular content depends on that feature’s access controls.

Your organization can remove your access. Leaving a workspace or deleting your personal account does not necessarily delete its business records or copies already shared with others. Keep personal material separate from organization-controlled content. A company email address alone does not give an organization ownership of every personal workspace you use.

You are responsible for checking recipients, workspace selection, permission settings, and public links. Anyone with a public link may be able to view, copy, or forward the linked material. Revoking access cannot retrieve copies someone already downloaded.

Subject to these terms and your plan, we grant you a limited, nonexclusive right to use the Service for your lawful personal or business activities and to install our applications on devices you are authorized to use. You may allow your authorized users to use purchased seats. You may not resell access or provide a service bureau unless we agree in writing.

Features, providers, supported devices, limits, and availability may change. We may perform maintenance or address security and legal issues. We will give reasonable advance notice of material reductions to paid services where practicable and honor applicable contractual and statutory remedies. No uptime or support service level applies unless expressly agreed.

Preview, experimental, and beta features may be incomplete or withdrawn. Test them before relying on them in production. Maintain appropriate backups and independent records of critical deadlines and transactions.

The price, currency, billing interval, seat requirements, included usage, and applicable additional charges are disclosed at checkout, in your order, or in the relevant pricing interface. These disclosures control; examples in marketing material do not override your accepted order. Taxes may be added where required.

Seat subscriptions and usage charges are separate. Depending on the feature, billable usage may include calls, phone numbers, SMS segments, recordings, transcription, AI processing, generated media, storage, or other metered work. Adding members, changing seat types, or using a paid feature may change charges as disclosed. Workspace owners are responsible for the usage their authorized users and automations initiate.

You authorize us and our payment providers to charge your designated payment method for the purchases and recurring charges you accept. Usage may be recorded or invoiced after the action occurs. A spending limit or usage display may be delayed and is not a guarantee that no additional authorized charges have accrued. We may restrict paid features when a payment method, funding, or billing setup is missing.

Credits, trials, discounts, and promotional allowances are subject to the conditions disclosed when offered. Credits are not a bank account or transferable currency. We do not charge a new fee or materially expand recurring charges merely because these terms mention a possible charge.

A recurring subscription automatically renews for the interval you select until canceled. Before enrollment, review the renewal price and interval, any minimum commitment, and the cancellation method. If a trial converts to a paid subscription, its length, conversion date, price, and cancellation deadline are disclosed when you enroll. Required consent and reminder notices are separate from these terms.

For subscriptions purchased directly from Scribed, the workspace owner can open Settings → Billing → Manage billing and cancel through the billing portal. You can also request assistance at support@scribed.ai. Cancel before the next renewal to avoid the next subscription charge. If an applicable app marketplace is the seller of your subscription, use that marketplace’s subscription settings. Uninstalling an app, disconnecting an integration, or leaving a workspace does not itself cancel the workspace’s subscription.

Unless your order or applicable law says otherwise, cancellation stops the next renewal and access continues until the end of the paid term. Charges for usage already incurred remain payable. Stopping renewal does not necessarily release separately rented phone numbers or disable every usage-based feature; review those services in Billing and Phone settings and stop them if no longer needed.

Fees for a used subscription period and consumed usage are ordinarily nonrefundable, except where your order, a stated refund policy, or applicable law provides otherwise. This does not exclude remedies for unauthorized charges, defective or undelivered services, or consumer cancellation and withdrawal rights. Contact support about billing errors promptly; these terms do not shorten a statutory dispute period.

We will give advance notice of subscription price changes and other renewal changes as required by law and your agreement, with an opportunity to cancel before they take effect. Changes do not retroactively alter charges for completed purchases. Where new consent is required, we will obtain it before applying the change.

“Your Content” includes records, files, messages, recordings, prompts, images, designs, and other material you or your authorized users submit or connect. As between you and Scribed, you retain your rights in Your Content. You must have the permissions, lawful basis, and rights needed to provide it and instruct us to process it.

You grant us a nonexclusive permission to host, copy, transmit, format, display, and process Your Content as necessary to provide the features you request, follow your sharing instructions, maintain and secure the Service, troubleshoot support requests, and meet legal obligations. We may use service providers for these purposes under the applicable arrangements. This permission does not transfer ownership or permit unrelated commercialization of private content.

The permission ends when the content is removed from our systems, except to the extent continued retention or processing is legally required or permitted as described in the Privacy Policy, or needed to complete your instructions. Content shared with others may remain in their possession. Feedback about our Service may be used to improve it without compensation, but feedback does not give us a license to unrelated confidential information.

AI-generated transcripts, summaries, translations, classifications, code, designs, financial projections, and other outputs can be inaccurate, biased, incomplete, or similar to outputs provided to others. Verify important statements, sources, names, numbers, permissions, and deadlines before using them. A source citation or confidence indicator does not establish correctness.

As between you and us, to the extent permitted by law, you retain your rights in inputs and own the output generated for you; we assign any rights we may have in that output to you. This does not grant rights in our software, templates, provider material, stock assets, fonts, trademarks, or another person’s content. We do not promise copyright protection, exclusivity, noninfringement, trademark clearance, or suitability for a particular use.

You authorize the actions you instruct an agent, workflow, or integration to perform. Review recipients, permissions, schedules, spending, and generated material before enabling automation. A scheduled action may proceed without a new prompt. Use appropriate human oversight for consequential decisions and do not use unreviewed AI output as the sole basis for decisions affecting a person’s legal rights, employment, credit, healthcare, housing, or similar significant interests.

Our handling of prompts, connected data, and outputs, including AI processing and model-training limits, is described in the Privacy Policy. These terms do not supply a blanket consent to train models on confidential content.

Scribed supplies software, not legal, medical, investment, accounting, tax, or other professional advice. No professional-client, fiduciary, or privileged relationship arises from using it. Engage a qualified professional when appropriate. You remain responsible for decisions, filings, disclosures, records, and deadlines.

Payroll, timecards, commissions, capitalization tables, fundraising tools, contracts, and electronic-signature workflows help organize your work. They do not by themselves make tax payments, remit wages, verify securities-law compliance, establish document enforceability, or satisfy record-retention requirements. Verify calculations, signer authority, required disclosures, and the rules applicable to your transaction.

Do not submit protected health information or other specially regulated data unless we have expressly agreed in writing to support that use and any required agreement, such as a business associate agreement, is in effect. An industry template, security feature, or product name is not a HIPAA certification or authorization for regulated processing. Do not use the Service for emergency care or safety-critical control.

Before recording, transcribing, analyzing, or inviting a meeting assistant, give all required notices and obtain all necessary permissions from participants and any other rights holders. Laws vary by location and may require agreement from every participant. A visible bot, recording icon, automated announcement, or calendar invitation does not necessarily satisfy those obligations.

Respect a participant’s objection or withdrawal of consent where required. Configure automated joining and recording carefully, stop collection when appropriate, and control access to recordings, transcripts, summaries, and exports. You must also have permission to upload third-party recordings or fetch media from a URL.

You are responsible for complying with applicable calling, texting, email, privacy, and consumer-protection requirements, including the TCPA, telemarketing and do-not-call rules, CAN-SPAM, and relevant international rules. Keep evidence of any required consent; identify the actual sender; observe calling hours, suppression lists, and opt-outs; and comply with carrier registration and content requirements.

A purchased, scraped, enriched, public, or imported contact is not evidence of permission to contact that person. Do not circumvent unsubscribe, STOP, do-not-call, rate-limit, verification, or abuse controls. Automated, prerecorded, AI-voice, ringless-voicemail, and bulk campaigns may require additional consent and disclosures. Caller-ID spoofing, deceptive impersonation, and unlawful robocalls are prohibited.

Carrier approval, a Scribed feature, or an available send button does not certify a campaign’s legality or deliverability. Messages may be filtered, segmented, delayed, or rejected, and charges may still apply as disclosed. You do not own a telephone number outright; assignment, porting, release, and recovery depend on provider rules and applicable law.

Scribed calling and messaging are not a replacement for emergency telephone service. Do not rely on the Service to contact 911, 112, or another emergency number; use a conventional emergency-capable phone service.

For Scribed’s own account-verification texts, message frequency varies with your requests, message and data rates may apply, and carriers are not liable for delayed or undelivered messages. Reply STOP to opt out or HELP for help, or contact support@scribed.ai. Opting out may prevent delivery of verification codes; contact support for available alternatives. Marketing messages require a separate opt-in where required, and marketing consent is not a condition of purchase. Workspace-sent campaigns are operated by the identified workspace sender.

Obtain permission to use a person’s image, voice, likeness, brand, or other protected material in generated or edited content. Do not create nonconsensual intimate imagery, exploit children, impersonate someone deceptively, or mislead people about endorsements, identity, or material facts. Follow required AI disclosures, advertising rules, platform policies, and provenance requirements.

Review assets before publishing, printing, manufacturing, or distributing them. Check image and font rights, claims, accessibility, trim, bleed, safe areas, resolution, QR destinations, dimensions, materials, and physical safety. Preflight warnings and previews are aids, not a guarantee of print-shop acceptance, color accuracy, manufacturability, or safety. Exporting an asset does not clear third-party rights.

You must not use the Service, or enable someone else to use it, to:

• Break the law, infringe rights, exploit or endanger children, threaten people, discriminate unlawfully, or facilitate fraud or nonconsensual surveillance.
• Steal credentials, deploy malware, phish, evade authentication, probe another customer’s data, or bypass quotas, billing, permission, safety, or consent controls.
• Overload or disrupt systems, conceal abusive traffic, or attempt to gain unauthorized access. Good-faith security research must stay within authorization; report vulnerabilities to security@scribed.ai.
• Scrape or redistribute data without the necessary rights, circumvent another service’s access restrictions, or treat lead-discovery results as unrestricted personal data.
• Reverse engineer protected software except where applicable law permits it, remove proprietary notices, resell access without authorization, or misrepresent an affiliation with Scribed.
• Submit secrets through an inappropriate field or use content you lack the rights to share. The credential vault has server-managed encryption; it is not a zero-knowledge service.

Connecting an account authorizes the permissions you approve for the selected feature. Third-party providers have their own terms, availability, and privacy practices. You are responsible for your accounts with them and any charges they impose directly. Disconnecting stops future authorized access through that connection but does not necessarily delete imported copies, completed posts, or previously sent messages.

We may use infrastructure, payments, communications, and AI providers to deliver Scribed. We remain responsible for obligations that applicable law and our agreement place on us; third-party involvement does not waive those obligations. We cannot guarantee external data accuracy, uninterrupted integrations, or a third party’s performance.

Browser extensions act on selected websites and may transmit information to the site when you use an action such as autofill. Verify the destination. A third-party site that receives information is governed by its own practices.

We and our licensors retain rights in the Service’s software, branding, design, documentation, and underlying technology. Your access license does not transfer those rights. Open-source components and third-party assets remain subject to their own licenses; nothing here reduces rights those licenses grant you.

You may identify Scribed truthfully, but may not imply sponsorship or use our marks in a confusing or misleading way. We will not treat your use of Scribed as permission to publish your logo or a customer endorsement without authorization.

Report unlawful, abusive, or infringing content to hello@scribed.ai, with the subject “Content complaint,” and identify the material and its location. For a copyright claim, include the work claimed to be infringed, a precise link or identifying details for the material, your contact details, your physical or electronic signature, a good-faith statement that the use is not authorized by the rights holder, its agent, or law, and a statement that your notice is accurate and, under penalty of perjury, that you are authorized to act.

We assess notices, may restrict access where appropriate, and may notify the affected user. We may terminate repeat infringers in appropriate circumstances. If your material was removed by mistake, reply with the material’s identity, your reasons, and contact details so we can explain the applicable review or counter-notice process. Do not submit knowingly false claims; legal consequences may follow. This contact channel is not a representation that a particular statutory safe harbor applies.

You may stop using the Service and request account deletion through Settings or support. Cancel subscriptions and export records you need before closure. Workspace ownership and other members’ access may need to be resolved before a self-service account deletion can complete; support can help with privacy requests.

We may limit or suspend access when reasonably necessary to address a material breach, nonpayment, abuse, a legal requirement, or a security risk. Where feasible and appropriate, we will explain the reason and give an opportunity to remedy it. Urgent risks, legal restrictions, or attempts to defeat safeguards may require immediate action.

If we discontinue a paid service for reasons other than your breach, we will provide reasonable notice where practicable and any refund or other remedy required by your agreement or applicable law. Termination does not erase accrued charges or nonwaivable rights. We will handle retained content and deletion requests as described in the Privacy Policy and applicable agreements; indefinite storage is not promised.

Ownership, accrued payment obligations, confidentiality or data obligations that remain applicable, limitations permitted by law, dispute provisions, and other provisions that by their nature must continue survive termination.

TO THE EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR EXPRESS COMMITMENTS IN YOUR AGREEMENT, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL OUTPUT WILL BE ACCURATE.

These exclusions do not remove statutory guarantees or duties that cannot legally be excluded, including applicable consumer remedies and our data protection obligations. No statement here excuses fraud, willful misconduct, or another liability that the law does not permit us to disclaim.

To the maximum extent permitted by law, neither party is liable under these terms for indirect, special, incidental, consequential, or punitive damages, or lost profits, revenue, or business opportunities. Subject to the exceptions below, our aggregate liability arising from the Service or these terms will not exceed the greater of the amount you paid us for the affected Service in the twelve months before the event giving rise to the claim or US $100.

These limits do not apply where prohibited by law, to fraud or willful misconduct, to death or personal injury caused by negligence where liability cannot be excluded, or to any nonwaivable consumer, privacy, or data-protection right or remedy. A separately signed agreement may provide different limits. These terms do not limit your ability to report concerns to a regulator or participate in a protected legal process.

If you use Scribed for a business or organization, to the extent permitted by law you will defend and indemnify us against third-party claims and reasonable resulting costs arising from Your Content infringing their rights, your unlawful communications, or your material breach of these terms. This obligation does not apply to the extent a claim results from our breach, negligence, or misconduct, and does not apply to consumers where prohibited by law.

We will provide prompt notice, reasonable cooperation, and control of the defense subject to appropriate protection of our interests. You may not settle a claim in a way that admits fault for us, imposes nonmonetary obligations on us, or fails to release us without our written consent, which will not be unreasonably withheld.

Please contact hello@scribed.ai with a description of a dispute so we can try to resolve it. Either party may seek urgent relief or file a claim when needed to preserve a deadline; contacting support is not a waiver of a claim or a mandatory barrier to a remedy.

Except where mandatory local law provides otherwise, California law governs these terms, without its conflict-of-law rules, and the state and federal courts in San Francisco, California have jurisdiction. Consumers retain any mandatory protections of their country or state of residence and may bring claims in courts available to them under applicable law. These terms do not impose mandatory arbitration, a class-action waiver, or a shortened statutory limitation period.

The version and update date identify this text. For material changes, we will provide appropriate advance notice, such as an account email or in-product notice, and explain when they take effect. Changes needed to comply with law or address an urgent risk may take effect sooner where permitted. We will obtain renewed agreement where required and will not apply new terms retroactively to a dispute that arose before the change.

If you do not agree to a change, stop using the affected Service and cancel renewal, without losing any remedies the law or your agreement gives you. A policy update alone is not new consent to optional data processing. Keep your account email current so you can receive service notices.

You must comply with applicable sanctions and export restrictions. Neither party is required to perform an obligation that would violate applicable law. Events outside a party’s reasonable control may excuse a delay to the extent allowed by law, but do not excuse fees already accrued or required consumer remedies.

Neither party may assign this agreement in a manner that reduces the other party’s mandatory rights. We may transfer it in a merger, reorganization, or sale of the relevant business, subject to applicable notice and data-protection obligations. You may request our consent to a business transfer, which we will consider reasonably.

These terms and applicable orders form our agreement on their subject matter. An unenforceable provision is limited or severed only as permitted by law; remaining provisions continue. A failure to enforce a provision is not a continuing waiver. No agency, partnership, or employment relationship is created. Electronic notices and agreements are used where lawful, without removing a right to a paper notice where required.

When you obtain an app from Apple or Google, their applicable marketplace rules and the software license presented with the app also apply. These terms govern Scribed service access and do not replace that software license. For an Apple-distributed app without a separately supplied custom license, Apple’s Standard End User License Agreement governs the app license. This service agreement is with Scribed, not the marketplace. Scribed is responsible for its own app and support obligations; marketplace refund and statutory rights remain available. Except as an applicable app license requires, these terms do not create third-party beneficiary rights.

Service operator: Scribed Works, Inc., a subsidiary of Q6 Technology Holdings, Inc.. Mailing address: 2261 Market Street, Suite 22871, San Francisco, CA 94114, United States.

Questions and legal notices: hello@scribed.ai. Account, billing, accessibility, and cancellation assistance: support@scribed.ai. Security reports: security@scribed.ai. Please do not email passwords, full payment-card details, or confidential recordings with an initial request.

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